Terms of Service

1. About these terms

These Terms of Service govern your use of skillihire.com and the services available through it. In these terms, "we", "us" and "our" mean SkilliHire (ABN 61 661 477 964), and "you" means the person or organisation using the site.

By using the site, creating an account, or buying anything from us, you agree to these terms. If you do not agree, please do not use the site.

Our Privacy Policy explains how we handle personal information and forms part of these terms.

2. What we provide

SkilliHire operates several distinct services. Which parts of these terms apply depends on what you use.

• Professional services: Custom software development, AI engineering and technical consulting, delivered under a separate written agreement with each client.
• Learning platform: Online courses, lessons, quizzes and certificates.
• Freelancing marketplace: A venue where clients post projects and freelancers submit proposals and deliver work.
• Career tools: Resume building and review tools, and scholarship and visa information.
• Careers: Job listings and applications for roles at SkilliHire.
• Content: Our blog, community pages and newsletter.

3. Professional services engagements

Nothing on this website is an offer to perform development work, and no engagement begins until we both sign a written agreement covering scope, price, timeline, intellectual property and acceptance.

Where that agreement conflicts with these terms, the signed agreement prevails for that engagement.

Quotes and estimates given before an agreement is signed are indicative. Descriptions of past work on this site are illustrative and do not promise the same outcome for your project.

4. Eligibility and accounts

You must be at least 16 to create an account, and at least 18 to buy anything or to use the freelancing marketplace. If you use the site for an organisation, you confirm you are authorised to bind it to these terms.

Keep your login details confidential. You are responsible for what happens under your account, unless someone else uses it without your fault. Tell us promptly if you think your account has been compromised.

The information you give us must be accurate and kept up to date. We may suspend or close an account that contains false information.

5. Acceptable use

When using the site, you agree not to:

• Break any law, or infringe anyone's intellectual property, privacy or other rights.
• Upload malware, attempt to gain unauthorised access, probe our security, or disrupt the service.
• Scrape, harvest or bulk-download content or other users' details, or use automated tools to place unreasonable load on the site.
• Post content that is misleading, defamatory, harassing, discriminatory, obscene, or that impersonates someone else.
• Use the site to send spam or unsolicited commercial messages.
• Misrepresent your identity, qualifications or work history, including in job applications and freelancer profiles.
• Arrange payment outside the platform in order to avoid fees that would otherwise apply.

6. Content you provide

You keep ownership of everything you upload or submit — your resume, profile, project descriptions, proposals, messages, reviews and course submissions.

You give us a non-exclusive, royalty-free licence to store, reproduce and display that content only as far as we need to operate the service for you. For example, we display your freelancer profile to prospective clients, and we show your job application to our hiring team. This licence ends when you delete the content or close your account, except where we must retain a copy by law or for records of completed transactions.

You are responsible for the content you provide, and you confirm you have the right to provide it. We may remove content that breaches these terms, and will tell you why where it is reasonable to do so.

7. Our intellectual property

The site, our course materials, written content, designs, software, and the SkilliHire, Evolamate and VectorRegional names and logos belong to us or our licensors.

You may use the site and any course materials you have paid for, for your own personal or internal business purposes. You may not copy, resell, redistribute, publicly share or create derivative works from our materials without our written permission.

Ownership of software we build for a client under a professional services engagement is dealt with in that engagement's written agreement, not here.

8. Freelancing marketplace

The marketplace is a venue. Contracts for work are formed directly between the client and the freelancer. We are not a party to them, not an employer or employment agency, and not an agent for either side.

We do not guarantee that a project will be awarded, that work will meet expectations, that either party is who they claim to be, or that either will perform. You are responsible for satisfying yourself about the other party before committing.

Where funds are held against project milestones, we hold them only as an intermediary and release them according to the milestone status agreed between the parties. We do not hold funds on trust and pay no interest on them.

If a dispute arises, the client and freelancer should resolve it between themselves first. We may, at our discretion, provide records of the transaction to assist, but we are not obliged to arbitrate and any view we express is not a determination of legal rights.

Any platform fee will be shown to you before you commit to a transaction. You must not move a transaction off the platform to avoid a fee that applies.

9. Courses and certificates

Access to a paid course is for your personal use, for the period stated at purchase, or otherwise for as long as we continue to offer the course.

Certificates confirm that you completed a SkilliHire course. They are not accredited qualifications, they are not issued under the Australian Qualifications Framework, and they do not guarantee employment or any particular outcome.

We may update or withdraw course content to keep it current. If we withdraw a course you have paid for and you have not substantially completed it, contact us and we will provide a pro-rata refund or comparable access.

10. AI-generated output

Parts of this site use artificial intelligence, including our chat assistant, resume tools and scholarship search. AI output can be wrong, incomplete or out of date.

Treat AI output as a starting point, not as advice. Check anything important before relying on it, particularly for immigration, visa, financial, legal or employment decisions. Nothing generated by our AI tools, and nothing on this site generally, is legal, financial, migration or professional advice.

You are responsible for reviewing and editing any AI-generated content before you use or publish it.

11. Prices, payments and refunds

Prices are shown in the currency indicated at checkout and, where GST applies, include GST. Payments are processed by Stripe; we do not receive or store your card details, and Stripe's own terms apply to the payment itself.

Payment is due at the time of purchase unless a written agreement says otherwise. If a payment fails or is reversed, we may suspend access to the paid service until it is resolved.

You have rights under the Australian Consumer Law that no term here reduces. Beyond those rights, we will refund a purchase if you contact us within 14 days and have not substantially consumed the service — for example, downloaded the full course materials or generated and downloaded a resume. Contact contact@skillihire.com to make a request.

12. Availability and changes to the service

We aim to keep the site available, but we do not promise uninterrupted access. We may need to suspend parts of it for maintenance, upgrades or security, and will give notice where it is practical to do so.

We may add, change or discontinue features. If we discontinue something you have paid for, section 11 applies.

13. Your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

14. Disclaimers and liability

Subject to section 13, the site and its content are provided as they are, and we do not warrant that they will be error-free or that information on the site is complete or current.

Subject to section 13, we are not liable for loss you suffer because of the conduct of another user, including any client or freelancer you deal with through the marketplace, or because of a third-party service we link to.

Subject to section 13, and to the extent the law allows, our total liability to you in connection with the site or a purchase made through it is limited, at our option, to resupplying the relevant service or refunding what you paid for it. We are not liable for indirect or consequential loss, or for loss of profits, revenue, data or goodwill.

Nothing in this section limits liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by negligence.

15. Indemnity

You agree to compensate us for reasonable loss we suffer arising from your breach of these terms, your misuse of the site, or content you provide that infringes someone else's rights. This does not apply to the extent the loss was caused by us, and we will tell you promptly of any claim and give you a reasonable opportunity to be involved in how it is handled.

16. Suspension and termination

You may stop using the site at any time and ask us to close your account.

We may suspend or close your account if you materially breach these terms, if we are required to by law, or if your use poses a security or legal risk to us or to other users. Except where the breach is serious or we are legally prevented, we will tell you first and give you a reasonable opportunity to fix the problem.

If we close your account, you keep any rights that had already accrued, including in respect of paid services and completed marketplace transactions.

17. Changes to these terms

We may update these terms as our services or the law change. The current version is always at skillihire.com/terms, with the date it was last updated shown at the top.

If a change materially affects your rights, we will give you reasonable notice before it takes effect — by email where we have your address, or by a notice on the site. If you do not accept the change, you may stop using the service and close your account, and we will refund the unused portion of anything you have prepaid.

18. Governing law and disputes

These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.

If something goes wrong, please contact us first at contact@skillihire.com. Most issues are resolved quickly that way. If we cannot resolve it, either of us may pursue the matter through the courts or an appropriate dispute resolution body. Nothing here prevents you from complaining to a regulator such as the ACCC or NSW Fair Trading.

19. General

If part of these terms is found to be unenforceable, the rest continues to apply. If we do not enforce a right straight away, we do not give it up.

You may not transfer your rights under these terms without our consent. We may transfer ours if our business is sold or restructured, provided your rights are not reduced.

These terms, together with our Privacy Policy and any written agreement covering a professional services engagement, form the entire agreement between us about the site.

20. Contact us

Questions about these terms can be sent to contact@skillihire.com or +61 469 780 042. We are an Australian business serving clients nationwide, with offices in Sydney and Orange NSW.